SERVICE AND SUPPORT

REACTIVE SUPPORT

Our UK team of dedicated experts deliver around-the-clock support to our clients. Plus, our team have a passion to deliver above and beyond, making recommendations to help improve productivity and efficiency.

There are many ways you can get in touch with us to raise a support ticket. Our service is available to you 24/7. With less than a 3 minute response time, you can relax knowing that any issues you may have will be dealt with rapidly.

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PROACTIVE SUPPORT

Amito offer an optional Proactive Support and Response service. This additional service enables our support team to detect and resolve critical issues before they even become apparent to you.

Our Amito experts will monitor and maintain your infrastructure, responding within minutes to any failure with a full audit trail of actions taken and open issues.

This is a 24×7 service and is fully customisable, depending on your needs.

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SELF-SERVICE ‘VISION’ PORTAL

Having a 24/7 overview of your servers is easy with Amito’s Vision portal. Here, you’ll find detail on your infrastructure and its performance. You can control and tune access rights to your service – letting you decide: who, what and when. With our pro-active monitoring service, problems are resolved before they become critical issues.

CREATE/EDIT SERVERS

You can provision a new cloud server, select the amount of RAM, number of CPUs and storage space required for it. Then, it will be installed on your cloud within a few minutes with the operating system of your choice.

REQUESTING SUPPORT

The online portal enables you to rapidly request expert support from the Amito team. With a less than 3-minute response time, you won’t be disappointed.

SET UP FIREWALL RULES AND BACKUP

You can manage and configure your firewall in real time and apply these to the server. It is also possible to administer and route IP addresses and secure your VMs.

MONITORING POWER AND BANDWIDTH

Vision helps you keep a close eye on your servers. You can quickly and easily see just how much power and bandwidth is being utilised without having to contact us directly.

OUT OF BAND MANAGEMENT

You can access an out of band session to the console of your server. This gives true peace of mind when performing advanced operations like installing new kernels. You know you will always be able to access your cloud server, whatever happens.

MANAGING ACCESS

Through the online portal you decide who, what, when and how. You have complete control to grant access to your servers.

EXPERIENCE
100% of clients surveyed rated us 5 out of 5 stars for overall experience.*

SERVICE AND SUPPORT

With 100% of surveyed customers rating the Amito support service 4 stars or above* – this is our USP.  Our UK team of dedicated experts deliver around-the-clock support to our clients. Plus, our team have a passion to deliver above and beyond, making recommendations to help improve productivity and efficiency.

Taking care of our customers and their data is what we do best.

That is what makes Amito different.

SERVICE
Of clients surveyed rated us 4 stars or above for the overall service.*

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