Many people were left without access to online banking or working debit cards. Others reported that monthly pay was failing to reach their accounts, and that they faced 2-hour wait times for help from the bank’s overwhelmed staff.
While Wells Fargo got their most important systems up and running again by the end of the day, the damage to their reputation and customers’ trust will take much longer to repair.
In his excellent book, The Black Swan: The Impact of the Highly Improbable, Nassim Nicholas Taleb defines a Black Swan event as something very rare but extreme in its impact (and seemingly predictable after the fact).
Another key thing about Black Swans is that they are inevitable. They just never say when, where or how they’re going to show up.
Considering the mission-critical importance of Wells Fargo’s data centre and systems, we have no doubt they had all the best-practice protections in place, with multiple layers of resiliency.
But Black Swan’s don’t play by the rules, and the nature of this particular event shows that even the biggest businesses are at risk.
At Amito, to help defend our clients against the effects of unavoidable negative events, we take preparations to another level.
We design uniquely strong, agile, intelligent solutions that are bespoke to your situation and business imperatives – and are fully mindful of the rare and the unexpected!
These solutions employ the Black-Swan-taming benefits of our range of services including:
Multiple data centre locations
(14 in the UK and five more worldwide) including our own flagship Tier 3+ data centre in Reading. More…
Highly resilient levels of network connectivity
with a guarantee of 100% uptime. More…
A hybrid mix of colocation and cloud
in different locations (with cloud providing a backup to colo that can be turned on at short notice). More…
Cloud in multiple locations,
both within the UK (Reading and Manchester) and further afield including Frankfurt and Atlanta. More…
delivered by a team of UK-based experts who respond within minutes. More…